1. Refund Eligibility

1.1 Standard Return Window

For most products purchased through our site, you can request a refund within 30 days of receiving your order. To qualify, the items should meet the following requirements:

  • The product must be unused and returned in its original condition, including packaging, labels, and all accessories.

  • You must provide your order details and proof of purchase.

1.2 Items Not Eligible

Certain types of products cannot be returned or refunded:

  • Personalized or custom-made products: Only refundable if the item is defective or we made an error.

  • Digital goods: Downloads, online courses, or software cannot be refunded after access.

  • Final sale items: Products labeled as “Final Sale” are not returnable.

2. How to Submit a Refund Request

2.1 Reach Out to Customer Support

Contact our support team at [email protected] within the allowed return timeframe. Include your order number, product details, and reason for the return. We will provide guidance and issue a Return Authorization Number if approved.

2.2 Returning the Item

  • For returns due to our error or defective items, we cover shipping. You will receive a prepaid label or reimbursement.

  • For returns due to other reasons, you are responsible for shipping. Use a tracked method and keep proof of postage.

3. Processing Your Refund

3.1 Product Review

After we receive your return, our team inspects it to ensure eligibility. This usually takes 3–5 business days.

3.2 Issuing Refund